Open Innovation Challenge at the Advanced Factories Congress by ACCIÓ

We have presented the Open Innovation Challenge: AI-powered search engines and internal chatbots for knowledge management, process optimization, and product development in industrial companies to ACCIÓ.

Context and Objective of the Open Innovation Challenge:

In an increasingly digitalized and competitive industrial environment, efficient access to documentation and technical information is crucial for streamlining processes and improving decision-making. Currently, many industrial companies struggle to manage the vast volume of internal data available, impacting productivity and new product development.

The objective of this open innovation challenge is to identify and explore successful use cases of intelligent search engines and internal chatbots in industrial companies. These solutions should enable efficient and intuitive access to information, optimize corporate knowledge, and support various business units in product portfolio development.

Scope of the Open Innovation Challenge:

This challenge is cross-functional and impacts multiple business units within the company, including:

• R&D and Engineering: Quick access to technical specifications, regulations, and product manuals.
• Operations and Production: Efficient consultation of manufacturing and maintenance procedures.
• Sales and Customer Service: Fast responses to technical inquiries and post-sales support.
• Compliance and Quality: Structured access to regulatory documentation and certifications.

Key Questions:

• What are the most relevant use cases of industrial companies implementing intelligent search engines and/or internal chatbots?
• What benefits have they provided in terms of productivity, efficiency, and innovation?
• How can these solutions be adapted to our company’s specific needs?
• What technologies or tools have been most successfully used?
• What are the main challenges in implementation, and how can they be overcome?
  

Expected Outcomes:

We are looking for solutions and best practices that will allow us to:

• Optimize access to internal information.
• Reduce documentation search time and improve decision-making.
• Enhance cross-departmental collaboration and foster innovation.
• Improve employees’ experience in utilizing corporate knowledge.